Google and Facebook Chase New $ 1 trillion Payments Market


Surendrasingh Sucharia always has a few thousand rupees in his pocket, but can’t recall the last time he used the cash. This 29 year old young manager from Bangalore uses a string of smartphone applications those include ones from the Google and India’s Paytm for paying everything right from $40 bags of groceries to the street food which costs just few bugs.

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A confusing array of the digital payment businesses from the worldwide names those include Facebook Inc.’s WhatsApp to Google are in the altercation for wining Indian users. Warren Buffett’s Berkshire Hathaway Inc. is amassing a stake in the company behind the payments leader Paytm. In the meantime, a string of other captains of the industry are expanding in the country’s digital payments markets those include its postal services, its post banks and its richest man, Mukesh Ambani.

India has seen a brief commotion in the digital payments in the last two years when the Prime Minister Narendra Modi’s government had banned most of the nation’s existing bank notes, although the pierce petered out as the new bills were printed. But from the last year, the string of new applications have made the payments easy and the discounts and the cash bonuses they offer have been providing compelling to the young and urban users like Sucharia.

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Credit Suisse Group AG is now estimating that the Indian digital payments market will touch $1 trillion by 2023 from about $200 billion currently. Cash still accounts for 70 percent of all the Indian transactions by value, according to Credit Suisse, and neighboring China is far more advanced with the mobile payments market worth more than $5 trillion.

But the local players have a choke on China’s digital payments space. For the time being Modi’s administration, has welcomed the foreign firms for expanding the financial services across the country. “This kind of a promising market exists nowhere else,” said Vivek Belgavi, a Mumbai-based partner at consultancy PwC India with an expertise in financial technology.

The Indian payment market remains chaotic field wherein the rules are cloudy depending upon what the players offer. Users often switch between the applications. A Bangalore based lawyer Rahul Matthan said, he has used every one of the leading payment applications despite the fact he now environs histransactions to BHIM, WhatsApp and Paytm payments. The experts like Vinayak HV, a Singapore based senior partner at McKinsey & Co., says that profitability is not close on the horizon of the industry. Even though it’s too early to call the game, there are few players with a winning shot.

Facebook’s WhatsApp: Began beta testing its payments service on a million Indians in February this year.

Pros: WhatsApp is India’s most popular messaging app, whose quarter of a billion users text family and friends all day. It doesn’t need to put in cash to acquire customers and that’s a massive advantage.

Cons: The service is stuck in beta mode, and its country-wide launch has been impeded by regulatory questions over areas like storage of user data. Meanwhile, the government has been upbraiding WhatsApp for not curbing fake videos that have gone viral on its messaging service and led to the lynching of over two dozen Indians. This could further delay the full-fledged launch of its payments business.

Google’s Tez, Now Rebranded as Google Pay

Google says its India payment app crossed 50 million app downloads a few weeks ago. On Tuesday, the company said it was rebranding the app as Google Pay. It’s been swiftly adding users and sprinted to increase total number of transactions using the country’s Unified Payments Interface, or UPI, a system that’s linked to over a 100 banks and facilitates real-time digital transactions.

Pros: Google’s Chief Executive Officer Sundar Pichai said the app is central to the company’s India strategy and also key to its global payments push. The payments app has localized, supporting several Indian languages, and is chasing young users with games that offer cashbacks.

Cons: The Google payment app is lagging rival WhatsApp whose strong base of users come from its messaging service. Google has belatedly introduced a chat feature.

Flipkart’s PhonePe:

PhonePe says it has 133 million app downloads.

Pros: When Walmart Inc. acquired a majority stake in PhonePe’s parent Flipkart Online Services Pvt. , the payments app also acquired a global backer. All signs are that PhonePe is already gaining from Walmart’s financial heft with a recent infusion of about $66 million from Flipkart.

Cons: Flipkart rival Amazon has been steadily pumping capital into its own wallet, Amazon Pay, and increasing its user base.


Backed by China’s Alibaba as well as Ant Financial Services Co. and now Buffett’s Berkshire Hathaway, Paytm is India’s largest digital payments company and says it has 150 million app downloads.

Pros: An early player, it got a boost from India’s demonetization drive in 2016, when a scarcity of cash sent millions scurrying toward providers like Paytm. The company has since built a wide network of merchants and outlets with a robust system of cashbacks and discounts to keep users locked in.

Cons: Paytm’s users have to go through a multi-step enrollment process since it’s a licensed payments bank, unlike most of its digital wallet rivals like PhonePe. The regulator recently barred Paytm temporarily from enlisting new users for non-compliance with procedures. The company said it has responded to the regulator’s concerns.


Has 32 million app downloads. Designed by UPI, it’s the government’s own play in digital payments. The app is simple and fast, appealing to non-technologically savvy users in smaller towns and rural India.

Pros: The government has been actively pushing BHIM, using Modi’s face to promote its brand, setting transaction targets for banks and state-owned utilities to boost its user base.

Cons: Despite an initial popularity burst, it hasn’t been able to keep pace with rivals whose bottomless pockets have kept users hooked with sweeteners. A brand new India Post Payments Bank, set up by the state-owned Department of Posts, is starting operations with 650 branches and thousands of trained postmen fanning out to far-flung corners to teach users how to use its app. Also, Ambani’s digital payments business via his Jio mobile service, has the potential to jolt rivals.

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